NAB forced to repay customer $231,000 for failing to keep records – 7 February 2021

NAB has repaid an elderly couple $231,157 lost in a scam after it was unable to prove to the Australian Financial Complaints Authority it warned them about the risks.

https://www.afr.com/companies/financial-services/nab-forced-to-repay-customer-231-000-for-failing-to-keep-records-20210204-p56zor

(Access to AFR required to read article,)